Shipping Policy
UK Delivery
Returns
We do not accept returns/refunds for:
UK Delivery
- We aim to despatch your order within 3-5 working days excluding bank holidays (this may change in peak periods) and are sent via Royal Mail 1st class (arrives between 1-3 working days)
- If you do not recieve your order within 10 working days from being despatched (UK only) and your tracking number hasnt updated with any relevant information email us at mesmerisingaromas@outlook.com and we can arrange for a replacement to be sent.
Returns
- If you are not happy with your order and would like to return something, please email us at mesmerisingaromas@outlook.com within 48 hours with your order number, your issue and any photos and we will do our best to resolve the issue.
We do not accept returns/refunds for:
- Samples, as these are samples of our larger products
- Wax melts that have been partially used and/or wax melts you dont like the smell of.