Shipping Policy

UK Delivery

• We aim to despatch your order within 3-5 working days excluding bank holidays (this may change in peak periods) and are sent via Royal Mail 1st class (arrives between 1-3 working days)

• If you do not recieve your order within 10 working days from being despatched (UK only) and your tracking number hasnt updated with any relevant information email us at mesmerisingaromas@outlook.com and we can arrange for a replacement to be sent.

Returns

• If you are not happy with your order and would like to return something, please email us at mesmerisingaromas@outlook.com within 48 hours with your order number, your issue and any photos and we will do our best to resolve the issue.

We do not accept returns/refunds for:

• Samples, as these are samples of our larger products
• Wax melts that have been partially used and/or wax melts you dont like the smell of.